I asked to get my driftwood and fake plants back 3 days ago, and also if they could provide the rubber pieces for the canopies that he ripped but unfortunately I have yet to get a response back yet.
My experience was a mixed bag, initially the call to set up the appointment was nice. George was very helpful and we setup the appointment to clean out my two tanks. David came and was very nice and professional. Unfortunately he broke the glass canopy rubber seals on both tanks. He said he would try to replace it on the next visit.
He also took my driftwood and fake plants to clean them for the next visit. Nice tough of service! The visit was supposed to go about 2 hours and they quoted the job prior to starting. It ultimately took a little longer to complete (maybe 3 or 3 .5 hours) so I threw an extra $20 to him for the time there.
Good
This was really unfortunate as I think both David and George are nice people, but were not able to come through on service.
Recently I had some something growing on my driftwood, and I texted them what it may be. No response for two days, so I texted again asking 4 days after, they said they would let me know the next day... they never did.
When I asked the following day if David ever saw this, they said he's been just too busy to respond. I said "OK, let's still do the next service", and then they proceed to tell me that the service would need to be **Double** the price of last service. That is a gross misjudgment so I was not too pleased by that.
David S Aquariums Llc is a US Aquarium based in South Orange, New Jersey. David S Aquariums Llc is located at 137 Mayhew Dr, South Orange, NJ 07079, USA.
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